A fellow blogger posted the question the other day “Do you know what others are saying about you?” The post discussed ways to search Google and web 2.0 sites to see what, if anything, others were saying about you. The worry being that a person who wished to disparage you could easily do so and you wouldn’t know anything about it.
What if you do find negative comments about you or your business online? How should you handle your online reputation?
I can see three options. You can rebut the comment and attack. Second, you can choose to ignore the comment and move on. Third, you can try to deal with a situation privately. I’m a fan of the third option, a quiet resolution. Engaging in a war of words in a forum or on a blog will only make the issue worse. Once you post a rebuttal, it gets indexed and turns into one more search result in Google. Further, clicking on sites that have negative comments about you only helps to strengthen the site’s rankings. Worst, now that you have chosen to fire back, the other party has a great excuse to continue saying whatever they wish. I think that’s a no-win in almost every case. I suppose you could be witty and say something that made the person look completely foolish but that’s a low percentage play that can easily make things worse.
The actual reason for this post is to suggest a more proactive way to approach the issue. The best way to manage what people find when they search for us is to output our own high-quality content about ourselves in the form of articles, press releases, videos, comments and any other creative ways we can think to express ourselves. You should completely OWN a keyword search on your name. Filling the first few pages of Google with your own content greatly reduces the need to worry about the squeaky wheels who may have less than positive things to say about you.
I have found that article marketing, in particular, are a great way to create dozens or even hundreds of hits for your name.
Taking a proactive approach to your online reputation management will also help with your overall credibility. Someone who is considering doing business with you will undoubtedly Google you and what they find should only reinforce their decision to do business with you.
In a home business, you ARE THE BRAND. Why leave your online reputation to anyone else?









